Welcome to Fatma Perfumes LLC. These Terms & Conditions govern your use of our website, products, and services. By accessing our website or making a purchase, you agree to comply with these terms. If you do not agree, please refrain from using our services.

Definitions

• “Company,” “we,” “us,” or “our” refers to Fatma Perfume LLC.
• “User,” “you,” or “your” refers to any individual accessing our website or services.
• “Website” refers to www.fatmaperfume.com.

Eligibility

You must be at least 18 years old to use our website or make a purchase. By using our services, you confirm that you are of legal age and capable of entering into a binding agreement.

Products & Services

We offer perfumes and oud-related products. Product descriptions and prices are subject to change without prior notice. We reserve the right to discontinue any product at any time.

Orders & Payments

• All orders are subject to availability and confirmation of payment.
• We accept payments via secure third-party payment providers.
• In case of payment failure, we are not liable for any resulting delays or losses.

Shipping & Delivery

• We aim to process and ship orders within the estimated time frame. However, delays may occur due to unforeseen circumstances.
• Shipping costs and estimated delivery times are displayed at checkout.
• We are not responsible for delays caused by customs, couriers, or incorrect shipping details provided by you.

Returns & Refunds

• Returns are accepted within 7 days of purchase if the product is unused and in its original condition.
• Refunds are processed after the returned item is inspected.
• We reserve the right to refuse returns that do not meet our return policy.

User Responsibilities

• You agree to provide accurate information when registering, purchasing, or contacting us.
• You must not misuse our website, attempt unauthorized access, or engage in fraudulent activities.
• Any violation of these terms may result in restricted access or legal action.

Intellectual Property

All content on our website, including text, images, logos, and designs, is owned by Fatma Perfume LLC and protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without our written permission.

Third-Party Links

Our website may contain links to third-party websites for additional information. We do not control or endorse these websites and are not responsible for their content or policies.

Limitation of Liability

• We are not responsible for any direct, indirect, or incidental damages resulting from your use of our website or products.
• We do not guarantee uninterrupted access to our website and reserve the right to modify or discontinue services at any time.

Indemnification

You agree to indemnify and hold Fatma Perfume LLC harmless from any claims, damages, or expenses arising from your misuse of our website or violation of these terms.

Changes to Terms & Conditions

We may update these Terms & Conditions at any time. Continued use of our website after updates signifies your acceptance of the revised terms.

Governing Law

These Terms & Conditions are governed by the laws of the United Arab Emirates. Any disputes shall be resolved in the courts of Dubai.

Contact Us

If you have any questions, please contact us:

📧 Email: info@fatmafragranceoil.com
📞 Phone: +971 55 310 1436

Thank you for using Fatma Perfumes LLC.